1. Introduction

ShokePay is dedicated to providing guidance and referrals for clients seeking assistance in recovering funds lost in online scams. This Privacy Policy describes the types of information we collect, the purposes for which it is used, and the measures we take to protect your information. By using our Service, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information When you interact with our Service, we may collect personal information that can include, but is not limited to:
• Contact Details: Name, email address, phone number, and postal address.
• Case Details: Information regarding your fraud or scam case to help us provide tailored recommendations.
• Other Information: Any additional details you choose to provide in communications with us.

2.2 Automatically Collected Information We also collect certain information automatically when you visit our website, including:
• Technical Data: IP address, browser type, operating system, and device information.
• Usage Data: Pages visited, time spent on our site, and referral sources.
• Cookies and Similar Technologies: As explained in our Cookie Policy, these tools help us enhance your browsing experience and analyze website performance.

3. How We Use Your Information

We use the information we collect for various purposes, including:
• Providing and Personalizing Services: To assess your case and offer relevant recommendations for legal agencies.
• Communication: To respond to inquiries, provide updates, and send information regarding our services.
• Improvement: To analyze usage trends and improve our website, tools, and overall service quality.
• Compliance: To meet legal and regulatory requirements and protect our rights.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:
• Consent: When you provide your information voluntarily.
• Contractual Necessity: To fulfill the services you have requested.
• Legitimate Interests: For purposes such as improving our Service and ensuring its security, provided these interests do not override your rights.
• Legal Obligations: When required by applicable laws and regulations.

5. Data Sharing and Disclosure

Your personal information may be shared in the following circumstances:
• Third-Party Legal Agencies: With your consent, we may share case-related details with reputable legal agencies to facilitate assistance with your recovery efforts.
• Service Providers: With trusted third-party service providers who support our operations (e.g., website hosting, analytics, and email communications), under strict confidentiality agreements.
• Legal Requirements: If required to do so by law or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• No Sale of Personal Data: We do not sell your personal information to third parties.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for any legal, accounting, or reporting obligations. When the data is no longer needed, we will securely delete or anonymize it.

7. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to secure your data, please note that no method of transmission over the Internet or electronic storage is 100% secure.

8. International Data Transfers

If your personal information is transferred to or processed in countries outside the European Economic Area (EEA), we will take steps to ensure that your data is adequately protected in accordance with applicable data protection laws.

9. Your Rights

You have certain rights regarding your personal information, including:
• Access: The right to request copies of your personal data.
• Correction: The right to request that we correct any inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal data, subject to certain legal limitations.
• Objection: The right to object to our processing of your data where we are relying on a legitimate interest.
• Data Portability: The right to request the transfer of your personal data to another organization.
• Withdrawal of Consent: Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing prior to your withdrawal.
To exercise any of these rights, please contact us using the contact details provided below.

10. Children’s Privacy

Our Service is not directed toward individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy

Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: FCA Recovery Office Address:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: contact@climeadvisers.io
Phone: +44 20 1234 5678
By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information in accordance with its terms.